Find answers, troubleshoot issues, and get the help you need for your renewable energy journey
Find detailed guides and resources organized by topic
Learn how to get accurate ROI estimates
How to choose the right contractor
Resolving problems with installers
Common issues and solutions
Understanding your coverage
Your rights and resources
We take contractor problems seriously. Follow these steps to resolve your issue.
Take photos, save emails, and keep all contracts and receipts. Document timeline of issues and any damage.
Put your complaint in writing (email or certified mail). Be specific about the problem and what you want fixed.
Check warranty terms, dispute resolution clauses, and agreed-upon specifications. Understand your rights.
If the contractor was in our network, let us know immediately. We can help mediate and may remove them from our platform.
Contact your state contractor licensing board, BBB, and if needed, small claims court.
Quick fixes for frequently encountered problems
Solution: Check for shading issues, verify system is properly connected to grid, review monitoring app for errors. Contact installer for inspection if under warranty.
Solution: Check air filters, verify thermostat settings, ensure outdoor unit isn't blocked. May need refrigerant check or professional servicing.
Solution: May indicate blade imbalance or loose mounting. Stop operation and contact installer immediately - do not attempt DIY repair.
Solution: Verify IRS Form 5695 was filed correctly. Credits may take 1-2 tax years to process. Consult tax professional if needed.
Solution: Contact utility company to verify meter is configured for net metering. May take 1-2 billing cycles to appear after approval.
Solution: Review warranty terms in writing. If installer refuses valid claim, contact manufacturer directly. Document all communications.
Solution: Send certified mail with tracking. CC your installer if they're still responsive. File complaint with BBB and state attorney general if needed.
Know your rights when purchasing renewable energy systems