Privacy Policy

Last Updated: December 22, 2024

1. Introduction

Welcome to Zenbird. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

By using Zenbird, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our services, including:

  • Account Information: Name, email address, username, and password when you create an account
  • Profile Information: Optional profile details such as location, bio, profile picture, and alternative energy interests
  • User Content: Comments, forum posts, project showcases, images, and other content you submit
  • Communication Data: Messages you send to us or other users through our platform
  • Payment Information: Payment details processed through our third-party payment processors for premium subscriptions

2.2 Information Automatically Collected

When you use Zenbird, we automatically collect certain information, including:

  • Device Information: IP address, browser type, device type, operating system, and unique device identifiers
  • Usage Data: Pages viewed, features used, time spent on pages, links clicked, and search queries
  • Location Data: Approximate geographic location based on your IP address
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party services if you choose to connect your Zenbird account with social media platforms or other external services. We may also use analytics services that collect data about your use of our platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services, including user accounts, forums, calculators, and educational content
  • Personalization: To customize your experience and provide content and features relevant to your interests
  • Communication: To send you service-related notifications, updates, newsletters, and promotional materials (you can opt out of marketing communications)
  • Analytics: To analyze usage patterns, measure the effectiveness of our content, and improve our services
  • Security: To detect, prevent, and address fraud, security issues, and technical problems
  • Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights and the rights of our users
  • Research and Development: To develop new features and improve our platform based on user feedback and behavior

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Public Information

Your profile information, forum posts, comments, and project showcases may be visible to other Zenbird users and the public, depending on your privacy settings. Please be mindful of what information you choose to share publicly.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Hosting and infrastructure providers (Vercel, Supabase)
  • Payment processors for handling transactions
  • Email service providers for sending notifications
  • Analytics providers for understanding platform usage

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

If Zenbird is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.

User-generated content such as forum posts and comments may remain on our platform even after account deletion, but they will be disassociated from your account.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your use of Zenbird. Cookies are small data files stored on your device that help us improve your experience, analyze usage, and deliver relevant content.

7.1 Types of Cookies We Use

  • Essential Cookies: Required for the platform to function properly
  • Performance Cookies: Help us understand how users interact with our platform
  • Functionality Cookies: Remember your preferences and settings
  • Advertising Cookies: Deliver relevant advertisements based on your interests

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of Zenbird. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your information in a structured, machine-readable format
  • Objection: Object to certain types of processing of your information
  • Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@zenbird.com. We will respond to your request within 30 days. Note that some rights may be limited by applicable law or necessary for us to provide our services.

9. Children's Privacy

Zenbird is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at privacy@zenbird.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Zenbird, you consent to the transfer of your information to the United States and other countries where we operate. We take appropriate measures to ensure your information receives adequate protection.

11. Third-Party Links

Zenbird may contain links to third-party websites and services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party websites.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to delete personal information we have collected
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@zenbird.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically. Your continued use of Zenbird after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Zenbird
Email: privacy@zenbird.com
Website: https://zenbird.com

For data protection inquiries, you may also contact our Data Protection Officer at dpo@zenbird.com.